At Zaphyar IT Solution, we’re committed to delivering exceptional digital solutions that help your business thrive. While we strive for 100% client satisfaction, we understand that circumstances may require refunds or cancellations. Below is our transparent policy to guide you through the process.

Our 30-Day Money-Back Guarantee

We stand by the quality of our work. If you’re unsatisfied with our services within 30 days of your initial payment, you’re eligible for a full refund, provided the project has not yet been completed or delivered.

Refund Policy

Eligibility Criteria:

  • Refunds apply only to projects where work has not started or is incomplete (within the 30-day window).
  • Valid reasons include:
    • Failure to deliver services as outlined in your contract.
    • Major defects or unresolved issues that breach agreed-upon specifications.
    • Delays caused by our team beyond the timeline stated in your agreement.

Non-Refundable Situations:

  • Completed projects or deliverables (e.g., finalized websites, approved designs, published content).
  • Services involving third-party costs (e.g., domain registration, Shopify/WordPress plugins, stock assets).
  • Custom design/development work that has been approved and finalized.
  • If project delays are due to incomplete/client-side requirements (e.g., late content submission, feedback delays).

How to Request a Refund:

  1. Email us at support@zaphyar.com within 30 days of payment.
  2. Include your project details, invoice number, and reason for the request.
  3. We’ll review your case and respond within 5 business days.
  4. Approved refunds are processed within 7–10 business days to your original payment method.

Cancellation Policy

Ongoing Projects:

  • You may cancel a project at any time by notifying us in writing.
  • Fees for work completed up to the cancellation date will be calculated and billed. Any remaining balance will be refunded.

Subscription/Retainer Services:

  • Cancel monthly SEO, maintenance, or content plans by informing us 7 days before your next billing cycle.

Non-Refundable Deposits:

  • A 30% deposit for custom projects (e.g., web design, Shopify setups) is non-refundable once work begins.

Contact Us

Questions or requests? Reach out!

FAQs

Q: How long do refunds take?
A: 7–10 business days after approval, depending on your bank/payment provider.

Q: Can I cancel after approving a design draft?
A: Yes, but fees for completed work apply. The remaining balance will be refunded.

Q: What if I change my mind post-delivery?
A: Completed projects are non-refundable, but we offer post-launch support to address concerns.

Q: Are third-party costs refundable?
A: No—these are paid to external providers (e.g., domain hosts, stock imagery platforms).

Note: This policy ensures fairness for both clients and our team. We reserve the right to modify terms and will always prioritize open communication to resolve issues amicably.

Last Updated: 01.03.2025

Zaphyar IT Solution – Building Digital Success, One Pixel at a Time.